Reservations Policy
Colonel Saabs' Indian Restaurant Covent Garden Holborn Soho
Is there a special occasions policy?
Special occasions such as Valentine's, Mother's and Father's Day may require pre-payment or a deposit upon booking. We operate a 72-hour cancellation policy. If you cancel within 72 hours or do not show up to your booking, there will be a £20 fee per head charged to the card provided. For groups of 10 guests and over we operate a 10-day cancellation policy. If you cancel within 10 days or do not show up to your booking, there will be a £20 fee per head charged to the card provided, or if you have booked a private dining room the minimum spend will be charged.
Are children allowed at the restaurant?
Absolutely, children are indeed welcome at our restaurant. We do request, however, that you notify our reservations team in advance if there will be children in your group. You can reach out to them by calling 020 8016 6800 or by sending an email to reservations@colonelsaab.co.uk. Your early communication assists us in providing you
Are large groups required to pay a deposit in advance?
For All Booking you will be required to secure your reservation either by paying deposit or we may ask to authenticate with a credit/debit card. If the cards are authenticated no money will be taken from your card at the time of booking. However, please be aware that if you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 72 hours prior to the reservation, we reserve the right to charge your card £20 per person for 'no show'. Booking ( 9 and more ) or PDR booking will require 50 % advance to confirm booking.
How is my credit/debit card data stored?
We use an external company, which is fully PCI compliant, to store all the card details on their system. Those details are temporarily held on their database. Once the booking has taken place the data is removed from the system. This is in Accordance with the Data Protection Act 1998.
Can guests visit our restaurants without making a reservation?
We can be extremely busy, especially at weekends, during bank holidays and special events, but we do our best to accommodate our guests on a first come, first served basis. Sadly, some guests may be disappointed by the wait and we apologise for that but cannot guarantee a table at busy times. We therefore request for advance reservation.
How long is my table reserved for?
We reserve your table for up to 15 minutes from the time of booking and extra 15 min if we are informed .In case of no communication, the table will be released.
Can I make a change to the number of guests attending?
If your numbers are increasing or decreasing, please give us at least 24 hours notice so that we can try to accommodate any changes. Please note that any substantial increase in guest numbers is subject to availability.
CANCELLATION AND REFUNDS
Can I cancel my reservation?
If you wish to cancel your booking, please click on "cancel my booking” in your confirmation e-mail. Alternatively, you can call the restaurant and cancel the booking over the phone or email reservations@colonelsaab.co.uk We operate a 24 hours cancellation policy. Please be aware that if you fail to give us 72 hours notice prior to the reservation for groups of 6 or more, we reserve the right to charge your card £20 per person for "no show”
TIMINGS
How long is my reservation?
For tables up to four guests, we allocate 2 hours; from 5-12 guests its 2.5 hours and for bookings above 12 the reservation time is up to 3 hours. During our busy sessions (generally Friday, Saturday, Bank Holidays and special occasions such as Christmas, Valentine's Day and New Year's Eve) this may be reduced at the restaurant manager's discretion.
Please contact restaurant directly for Children policy.
SPECIAL DIETARY REQUIREMENTS
I have an allergy, what should I do? Please alert a member of the team and we will ensure your requirements are taken into consideration. Some of our dishes may contain traces of nuts and some Ingredients used in the dishes can be manufactured in factories which handle other allergens. For this reason, and due to the very nature of our business, allergen traces may be present in the dishes.
I have a special dietary requirement. Do you offer dishes suitable for me?
If you're vegan, vegetarian, pescatarian we offer a wide range of dishes.
Do you serve Halal meat?
Please ask the server. Chicken and lamb are always Halal.
Special occasions such as Valentine's, Mother's and Father's Day may require pre-payment or a deposit upon booking. We operate a 72-hour cancellation policy. If you cancel within 72 hours or do not show up to your booking, there will be a £20 fee per head charged to the card provided. For groups of 10 guests and over we operate a 10-day cancellation policy. If you cancel within 10 days or do not show up to your booking, there will be a £20 fee per head charged to the card provided, or if you have booked a private dining room the minimum spend will be charged.
Are children allowed at the restaurant?
Absolutely, children are indeed welcome at our restaurant. We do request, however, that you notify our reservations team in advance if there will be children in your group. You can reach out to them by calling 020 8016 6800 or by sending an email to reservations@colonelsaab.co.uk. Your early communication assists us in providing you
Are large groups required to pay a deposit in advance?
For All Booking you will be required to secure your reservation either by paying deposit or we may ask to authenticate with a credit/debit card. If the cards are authenticated no money will be taken from your card at the time of booking. However, please be aware that if you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 72 hours prior to the reservation, we reserve the right to charge your card £20 per person for 'no show'. Booking ( 9 and more ) or PDR booking will require 50 % advance to confirm booking.
How is my credit/debit card data stored?
We use an external company, which is fully PCI compliant, to store all the card details on their system. Those details are temporarily held on their database. Once the booking has taken place the data is removed from the system. This is in Accordance with the Data Protection Act 1998.
Can guests visit our restaurants without making a reservation?
We can be extremely busy, especially at weekends, during bank holidays and special events, but we do our best to accommodate our guests on a first come, first served basis. Sadly, some guests may be disappointed by the wait and we apologise for that but cannot guarantee a table at busy times. We therefore request for advance reservation.
How long is my table reserved for?
We reserve your table for up to 15 minutes from the time of booking and extra 15 min if we are informed .In case of no communication, the table will be released.
Can I make a change to the number of guests attending?
If your numbers are increasing or decreasing, please give us at least 24 hours notice so that we can try to accommodate any changes. Please note that any substantial increase in guest numbers is subject to availability.
CANCELLATION AND REFUNDS
Can I cancel my reservation?
If you wish to cancel your booking, please click on "cancel my booking” in your confirmation e-mail. Alternatively, you can call the restaurant and cancel the booking over the phone or email reservations@colonelsaab.co.uk We operate a 24 hours cancellation policy. Please be aware that if you fail to give us 72 hours notice prior to the reservation for groups of 6 or more, we reserve the right to charge your card £20 per person for "no show”
TIMINGS
How long is my reservation?
For tables up to four guests, we allocate 2 hours; from 5-12 guests its 2.5 hours and for bookings above 12 the reservation time is up to 3 hours. During our busy sessions (generally Friday, Saturday, Bank Holidays and special occasions such as Christmas, Valentine's Day and New Year's Eve) this may be reduced at the restaurant manager's discretion.
Please contact restaurant directly for Children policy.
SPECIAL DIETARY REQUIREMENTS
I have an allergy, what should I do? Please alert a member of the team and we will ensure your requirements are taken into consideration. Some of our dishes may contain traces of nuts and some Ingredients used in the dishes can be manufactured in factories which handle other allergens. For this reason, and due to the very nature of our business, allergen traces may be present in the dishes.
I have a special dietary requirement. Do you offer dishes suitable for me?
If you're vegan, vegetarian, pescatarian we offer a wide range of dishes.
Do you serve Halal meat?
Please ask the server. Chicken and lamb are always Halal.
